24x7 Drupal Support and Maintenance Services

While ensuring availability and reliability of your Drupal apps are important, making timely enhancements to support the evolving business needs is equally important. In this quest, organizations face challenges like lack of dedicated teams to take care of Drupal core updates and upgrades, which leads to performance, security issues and other technical debts.

To keep your apps healthy and stable, continuous monitoring and maintenance is essential. It is hard for you to keep track of every security patch update, or fix that bug which gets lower priority compared to your critical business needs. We understand that post development maintenance and support is crucial to keep your apps reliable and we provide services that are aligned to such needs. As a first step, we assess your infrastructure, app and code health to identify issues that could impact support and maintenance and customize our service offerings.

Our Drupal Support Services

24/7 Monitoring

Keeping your drupal applications up and reliable is critical to business. We provide guaranteed proactive reliability services to make your operations sustainable.

Incident management

Managing incidents is important for tracking and fixing the issues. Depending on the complexity of the incident, our efficient service desk offers a ticketing based solution with a well defined SLA matrix.

Security patch & Core updates

Drupal releases security patches for core and contributed modules to keep the platform safe. We make sure that these patches are applied in time and keep your apps stable.

Reduce technical debt/ Performance optimization

To speeden up delivery, often requirements are prioritized leading to technical debts. We help reduce this toil by managing your backlogs.

Minor Enhancements & Bug fixes

Having known and repetitive issues as part of the operations has become a common issue. We help in fixing bugs and minor feature enhancements, which can enhance app experience.

Our Support Plans

Service	Basic 24x7 App Uptime and Upkeep	Professional App Upkeep & Enhancements	Enterprise 24x7 App Uptime, Upkeep & Enhancements
24/7 Monitoring
Incident Management
Security patch and Core Module Updates
Reduce technical debt/Performance optimization
Minor Enhancements & Bug Fixes
Development hours

Find Answers to Some of the FAQs to Select the Best Plan

Learn More

Our Support Plans

Basic

24X7 App Uptime and Upkeep

24/7 Monitoring

Incident Management

Security patch and Core Module Updates

Reduce technical debt/Performance optimization

Minor Enhancements & Bug Fixes

Development hours

Professional

App Upkeep & Enhancements

24/7 Monitoring

Incident Management

Security patch and Core Module Updates

Reduce technical debt/Performance optimization

Minor Enhancements & Bug Fixes

Development hours

Enterprise

24x7 App Uptime, Upkeep & Enhancements

24/7 Monitoring

Incident Management

Security patch and Core Module Updates

Reduce technical debt/Performance optimization

Minor Enhancements & Bug Fixes

Development hours

The Srijan Differentiator

Faster RCA & knowledge sharing for preventive measures

Flexible plans ranging from core 12x5 or 24x7 support

Extensive Toolings & Integration

Application Audit & Onboarding

Support for D7, D8,D9

Comprehensive Service Level Agreements

Monthly health report

Reduced total cost of ownership

Dedicated support pods/
Account Team

Our Strength

350+

Drupal
Developers

80+

Acquia
Certifications

70+

Quality
Analysts

30+

Platform
Engineers

20+

Global Projects
Supported

12+

Years of Drupal experience

200+

Drupal projects
delivered

150+

D9
Credits

905+

D8
Credits

1000+

D7
credits

Partnerships

Shared Success

Implement cloud platform strategy and transition workload migration to SRE

The problem

Our client is a platform provider for online gaming applications. Often they faced fragmented operator and developer experience as they were running multiple applications across different clouds. Besides solving this issue, they were also keen about getting timely support in maintaining their workloads.

How we did it

We split the project into two phases:

Native Cloud Solution: We Conceptualized and built a multicloud platform using Tanzu (TKGm, TO, TMC, TSM) and migrated the applications to the new platform. This helped in providing a single pane of glass for the platform operator with a consistent platform experience across all clouds.

Support Solution: To stabilize the operations of the migrated workload and ensure reliability of the services we entered into
the SRE partnership.